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Contacting the Consolidated Customer Assistance Center (CCAC)
When to Contact Users should contact CCAC when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation 8:00 a.m. - 11:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
CCAC Home Page
Phone Number 1-877-CCAC-039 (1-877-222-2039) or 937-255-0679
Fax Number 937-656-9538
Help E-mail
Accounts E-mail
After Hours Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address DoD HPCMP Consolidated Customer Assistance Center (CCAC)
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests Active users may submit tickets from the CCAC User Portal.
Inactive users may submit tickets from the Inactive User Help Ticket.